I’ve recently been locked out of sending money from PayPal because I’m abroad. There’s no error or anything. It simply stated that I had no funds and I had to add money to send money. The thing is, I had more than enough to send the money I was trying to send.
I called PayPal customer support to find out what was going on. A security flag went up on their end. I’ve been traveling to various countries for the last three years using PayPal and I’ve never gotten this specific error message before. Customer support on the phone couldn’t explain exactly why this has never been triggered before but that it was suppose to (that concerns me).
PayPal has a feature that you can plan out your travel plans. If you go to My Profile then My Settings, you’ll see a link for travel plans. In there you’re suppose to include your travel plans for the next year. If you set this up, you’ll avoid this issue.
Here’s the problem
I don’t know what the travel plan screen looks like. If you’re already abroad and did not set your travel plans, you will not be able to set your travel plans thus locking you out from sending money. On the road for the next few months and didn’t set your travel plans on PayPal? Too bad according to the customer support call I had. I haven’t seen the screen yet but what were to happen if I visited a new country that wasn’t on the list and I’m already abroad?
Luckily I’m going back home in a few days, otherwise I’d have to call every time I wanted to send money to give me the exception. I sent a few more payments today but I’m told that the flag could come up again at any time.
They’re now providing me a free PayPal Security Key for the trouble which was pretty nice of them considering it cost $30. It’s a tiny device with a randomly generate security key that I can travel around with. I think this could solve many of the problems I’m having and it’s a clever way of protecting my account. Of course, this only works if you’re at home to receive the device and you don’t lose it.
Another tip they gave me is to make sure all your credit cards and bank information verified with PayPal. It’ll lower your chances of being locked out if all your information is verified.
What problems have you had while abroad using PayPal?